Submit connection issues, subscription updates, billing questions, and refund requests through your account dashboard. Keep everything in one ticket to preserve context and make follow-up troubleshooting easier.
Best for questions involving your account, orders, or connection history. Sign in, open the tickets section, describe the issue, and add follow-up details to the same ticket.
Response time: No fixed timeframe has been published. Check your dashboard for replies and ticket updates.
VPNEnd has not published a support email address. Submit account, payment, or refund questions through your account dashboard. Do not send account details to unverified email addresses.
VPNEnd has not published a Telegram contact. Use the ticket link on this page, and don’t rely on a username or forwarded message alone to verify someone’s identity.
Describe what happened, then include the relevant details. Steps to reproduce an issue are usually more helpful than simply saying it doesn’t work.
Do not share your password, full subscription URL, sensitive payment details, or login tokens. Before sharing screenshots or logs, hide sensitive information and leave only the error message and relevant context visible.
No email address is required to create an account; just choose a username and password. Then open the tickets section in your account dashboard. For basic help, you can also start with the guides. Get started free →
VPNEnd has not published a fixed response time and does not guarantee an immediate reply. Check your ticket’s status in your account dashboard. If you get a new error, find more steps to reproduce the issue, or have additional troubleshooting results, add them to the existing ticket to keep everything together.
First, make sure your local network can access commonly used websites. Then check your plan status in the dashboard, confirm the subscription updated successfully, and review your current route. Try switching routes and note whether the issue affects all access or only a specific service. See the troubleshooting guide for detailed steps.
VPNEnd has no limit on the number of devices connected at the same time. If your client displays a related warning, include the exact message, platform, and client name in a support ticket so the issue can be checked. You don’t need to delete configurations from other devices first.
Available payment methods are Alipay / WeChat Pay / USDT. Include your order ID from the dashboard, the order status, and any relevant charge details. Hide sensitive information in screenshots. Check plan prices and data rules on the plans page.